Don the Pharmacist

Nate got a diaper rash that quickly turned very bad. He was itching it so bad anytime he was undiapered or unclothed that it was becoming raw and tender, even bleeding. Just horrible. So I took him in to the doctor last Thursday to make sure that it was just a diaper rash and nothing more. The nurse thought it might be a yeast rash but it turned out to be just what we thought, a really, really bad diaper rash. So the doc gave us a script for some cream, told us no more wipes until it clears up (just washcloths and blow dry), and hydrocortisone cream. We could also give him a little Benadryl to help ease the itching.

Normally I go to CVS or Walgreens to fill a prescription but I had other things to get and did not want to make more stops than necessary. So I went to Wal-Mart. When I dropped the Rx off, she told me it would be about 45 minutes. So we did our shopping and came back to pick it up. She rang it up and told me it would be $50. What!?! For a little tube of cream!?! So I asked if it was the generic and after talking to the pharmacist, Don, I found out that he had to call the doctor because the script was written for cream and the generic only came in ointment. Okay. So after some more waiting (and note that Nate can only take so much of sitting in the cart so now I am either chasing him around or trying to hold him as he wrestles out of my arms) I find out that the doctor okay'd the ointment but that they were out of stock. Don could either transfer it to another pharmacy or order some and it would be in tomorrow. He also told me that he swears by Bag Balm; used it on his kids and grandkids and they never got diaper rash. He was out of stock of that too, but could order it and it would be in tomorrow.

So, that's what we did. And when we went in the next day he came over to help us. Instead of the large tins of Bag Balm, they received the small tins, which he said were more expensive and insisted on paying for it. He told us to try it and if we liked it he would re-order the large tins. He found a piece of chocolate for Nate (which Nate thoroughly enjoyed) and talked to us for a few minutes. He was so nice and it was refreshing to have that kind of customer service and genuine caring. The day before I was there an hour and half and left quite exhausted. But I don't remember the long wait time or inconvenience of stock issues. All I keep thinking about is how wonderful Don the Pharmacist is!



**Note**We really liked the Bag Balm, but I think Nate's rash was so bad that we did end up getting the prescription ointment as well, which is working miracles. I think the Bag Balm would work very well for normal rashes or just as a preventative ointment because it was having some effect on the rash before we got the prescription.